The control surface is causing all of our lights to flicker and shut off and on. Is there a fix for this?
Wrong place to ask this sort of question. We will require much more information.
The fault could also be environmental.
Submit a support request.
Provide full details of the issue.
Export of the log files (help > export log files)
How are the lights connected? Directly by DMX? Ethernet?
Which lights fllicker? some or all?
When did they start flickering? What changed before it?
All of this infro will help us to start to help you