Technical support queries

Technical support queries

Please direct any technical queries to Please include as much detail as possible in your email, such as:

  • The full software build number and platform you were using.

  • An exported copy of the showfile you were using.

  • Crash logs or diagnostic reports if available. On PC and OSX these are accessed under the “Help”, “Export Logs” option. Follow the onscreen instructions to export the files and send them to us for examination.

  • Detailed information about the problem you were seeing. If possible, try to recreate the problem and tell us the steps to recreate it. The three questions that help us help you are:

    • What did you do?
    • What did you expect to happen?
    • What actually happened?
  • A video or screen capture of the problem is an excellent way of showing us the bug.