Today we updated our macOS computer to Vista 3 R3, and when first running the updated software it started to perform a firmware upgrade to our MV console surface. When the progress bar for the upgrade was at about 20%, the Vista application crashed. Upon re-launching Vista, our MV surface was completely unresponsive. Clicking “Identify Console” shows “Not Connected.”
We have tried rebooting the computer, unplugging and reconnecting the MV, and quitting and re-launching Vista. We’ve tried these things many times and in different orders. Our MV surface is still completely unresponsive.
Any advice on how we can get our MV surface working again?