hey everybody, havent seen this issue on here.
I’m running R3 build 21910, with a 512 dongle v4.34, and a 128 dongle v6.08. and randomly, an error message window will pop up and say ive exceed the channel count.
any thoughts?
See the Channel Dongle Troublehshooting documents to make sure you are on the latest driver.
is there an osx download? all i see are Windows and Linux
2nd item in list: “MacOS DMX channel dongle troubleshooting – How to check current driver installation and install the dongle driver manually.”
Try that.
Drew
Hey jboschen did this resolve the issue? I experiencing the same “exceeded channel count” message.
Do you have two dongles and are they both the stackable version? If so update the drivers in the above link.
If not then you won’t be able to revolve it if you are over your channel count.
Hey Ben,
The updated driver has resolved the issue. I haven’t seen any error messages yet. I will reach out if we have any issues but so far we’re good.
Thanks!
I’m having this same issue. When I go to download a driver though there’s not one available for Sequoia. Should up I update to the latest anyway?
Upgrading to whatever is the most recent version is probably a good idea, as it is likely forward compatible with macOS Sequoia. But don’t quote me on that.
@jack.moorhouse if I remember correctly, wasn’t something with the Sentenial Runtime drivers changed recently in one of the Vista releases? Do you still have to install the drivers manually or are they automatically installed? If so then uninstalling and reinstalling the most recent version of Vista could fix it because it would reinstall/verify the drivers. Again I could be totally wrong here.
Drew