I’m having an issue with a .jv2 file on a Windows PC. It’s been used for a couple years but just last week they started getting a dialog box with the message “Byron.exe has stopped working” and the only option is “Close Program.” I tried the same file on my Mac laptop running V3 and it crashed there as well (once it froze while trying to open the file, another time it completely quit the app). Is there anything I can do to look at this file to see if it’s recoverable? As far as I can tell there’s no backup.
I called Chroma-Q to see if someone could talk me through this but I had to leave a message so I thought I’d check here, too.