Started performing an upgrade on our L5 following the upgrade document from tech support and ran into freezing and continuous restarting issues. Finally got the system stable and started working with it, but it starting freezing and restarting endlessly the next day. Thought it was a corrupt Windows 10 Pro install or incorrect drivers, but no matter what I tried it lead to the same result. Also, Even plugging in a thumb drive during Windows install would freeze and restart.
Reached out to tech support and the manufacture and confirmed that the motherboard is an IMB-Q670-R21 with a SA52AR32 bios. Manufacture (iEi) also said that that motherboard with the Q67 chipset does not support Windows 10. I also found the Generation OS Support document published by iEi that the any of the boards with the Sandy Bridge was designed for Windows XP through 8.1. We would need boards that support the Ivy bridge, Haswell, or Skylake. That would explain why the drivers for the motherboard we have only goes up to Windows 8.1.
So the solution would be to find an ATX motherboard that will fit in the Jands L5 and match the same layout on the back panel. I am still looking at the iEi industrial motherboard line to see if any of the newer generation boards will match the pattern of what is installed currently. We are never going back to Vista 2 so it is only forward for us.
In the meantime, I am reaching out to all the L5 owners (and tech support) to find out what motherboards are installed in your consoles that support Windows 10 Pro and how successful were you in your upgrade. Please share unsuccessful upgrades as well and what the issues are. I suppose that most or all of them have an iEi industrial motherboard but I could be incorrect. Everyone’s help would be most appreciated and save us a consider amount of time researching technical documents to find a dimensional match.