Cannot control pan or tilt on the EX board

The pan, tilt, and intensity control knobs do absolutely nothing. I have checked connections and restarted the program with no change. Also my big play button will not advance any show that is on the sliders. It will only advance what it shows as the default.

Can you submit an official support request please?

Sounds like you are in Playback mode rather than ICGB mode.
Page 241 of the User Guide.

Did you ever get this resolved? I am having the same issue, and I know I have it in the correct mode.

The original poster was in “play” mode. Feel free to submit an official request at the above link.