# Technical support and Library **URL:** https://vistaforum.chroma-q.com/c/technical-support-and-library/17.md [Latest](https://vistaforum.chroma-q.com/latest.md) · [Categories](https://vistaforum.chroma-q.com/categories.md) --- ## [Technical support queries](https://vistaforum.chroma-q.com/t/technical-support-queries/47)
**Author:** [@VistaSupport](https://vistaforum.chroma-q.com/u/VistaSupport)\ **Replies:** 0\ **Last updated:** [July 9, 2018, 5:17pm UTC](https://vistaforum.chroma-q.com/t/technical-support-queries/47 "2018-07-09T17:17:47Z")
Technical support queries Please direct any technical queries to vistasupport@chroma-q.com. Please include as much detail as possible in your email, such as: The full software build number and platform you were using… --- ## [MSC Reference](https://vistaforum.chroma-q.com/t/msc-reference/3166)
**Author:** [@ben.coleman](https://vistaforum.chroma-q.com/u/ben.coleman)\ **Replies:** 0\ **Last updated:** [January 29, 2024, 9:38pm UTC](https://vistaforum.chroma-q.com/t/msc-reference/3166 "2024-01-29T21:38:46Z")
I have had this sitting in my files for a bit. It is an expanded reference to the MSC commands available and some examples for how to use them. MSC Reference.pdf (130.3 KB) --- ## [Manually Installing Visual C++ Runtime in Console Mode](https://vistaforum.chroma-q.com/t/manually-installing-visual-c-runtime-in-console-mode/2752)
**Author:** [@ben.coleman](https://vistaforum.chroma-q.com/u/ben.coleman)\ **Replies:** 0\ **Last updated:** [January 11, 2023, 8:06pm UTC](https://vistaforum.chroma-q.com/t/manually-installing-visual-c-runtime-in-console-mode/2752 "2023-01-11T20:06:15Z")
If the version of Visual C++ Runtime is not properly updated, Vista will not start and a blank screen will be seen when in console mode. The machine is still running but due to it being in console mode Windows Explorer d… --- ## [PDF - Midi and LTC in Vista 3](https://vistaforum.chroma-q.com/t/pdf-midi-and-ltc-in-vista-3/572)
**Author:** [@ben.coleman](https://vistaforum.chroma-q.com/u/ben.coleman)\ **Replies:** 0\ **Last updated:** [January 18, 2019, 8:09pm UTC](https://vistaforum.chroma-q.com/t/pdf-midi-and-ltc-in-vista-3/572 "2019-01-18T20:09:58Z")
Attached is a document showing how to use Midi or LTC with consoles that do not have those physical inputs. CQTB005\_Midi\_and\_LTC\_in\_Vista\_3.pdf (442.0 KB) --- ## [UPDATED - Fixture personality downloads page](https://vistaforum.chroma-q.com/t/updated-fixture-personality-downloads-page/790)
**Author:** [@jack.moorhouse](https://vistaforum.chroma-q.com/u/jack.moorhouse)\ **Replies:** 0\ **Last updated:** [April 15, 2019, 10:17am UTC](https://vistaforum.chroma-q.com/t/updated-fixture-personality-downloads-page/790 "2019-04-15T10:17:55Z")
Hello everyone, We have recently updated our fixture personality download page on our website. The new web page includes a PDF list of all fixtures that are currently contained within the factory library of the current… --- ## [PDF - Command Line User Manual](https://vistaforum.chroma-q.com/t/pdf-command-line-user-manual/189)
**Author:** [@jack.moorhouse](https://vistaforum.chroma-q.com/u/jack.moorhouse)\ **Replies:** 0\ **Last updated:** [July 19, 2018, 11:31am UTC](https://vistaforum.chroma-q.com/t/pdf-command-line-user-manual/189 "2018-07-19T11:31:48Z")
For those users who would like to explore and learn more about Vista 3’s Command Line, the user manual can be downloaded from the link below: CQTB002\_Command\_Line\_Manual.pdf (245.8 KB) --- ## [PDF - How to fix slow fixture movement](https://vistaforum.chroma-q.com/t/pdf-how-to-fix-slow-fixture-movement/466)
**Author:** [@ben.coleman](https://vistaforum.chroma-q.com/u/ben.coleman)\ **Replies:** 0\ **Last updated:** [November 19, 2018, 4:10pm UTC](https://vistaforum.chroma-q.com/t/pdf-how-to-fix-slow-fixture-movement/466 "2018-11-19T16:10:19Z")
Every now and again the issue pops up where the pan and tilt of a fixture run extremely slow. This is usually due to the MSpeed channel of the fixture being set to the wrong value. Here is a technote showing how to fix… --- ## [Fixture request](https://vistaforum.chroma-q.com/t/fixture-request/50)
**Author:** [@VistaSupport](https://vistaforum.chroma-q.com/u/VistaSupport)\ **Replies:** 0\ **Last updated:** [July 9, 2018, 5:48pm UTC](https://vistaforum.chroma-q.com/t/fixture-request/50 "2018-07-09T17:48:36Z")
Please email us the following information at fixturesupport@chroma-q.com Before submitting a request please check if the fixture you need is included in the latest software release by searching the Vista Fixture Library… --- ## [Troubleshooting ud512](https://vistaforum.chroma-q.com/t/troubleshooting-ud512/303)
**Author:** [@VistaSupport](https://vistaforum.chroma-q.com/u/VistaSupport)\ **Replies:** 0\ **Last updated:** [August 29, 2018, 1:45am UTC](https://vistaforum.chroma-q.com/t/troubleshooting-ud512/303 "2018-08-29T01:45:10Z")
TROUBLESHOOTING UD512 The UD512 interface is not recognised in Windows or Mac Notes : It is recommended that all non-essential USB devices be disconnected during this procedure; essential USB devices such as mice and k… --- ## [System requirements](https://vistaforum.chroma-q.com/t/system-requirements/48)
**Author:** [@VistaSupport](https://vistaforum.chroma-q.com/u/VistaSupport)\ **Replies:** 0\ **Last updated:** [July 9, 2018, 5:22pm UTC](https://vistaforum.chroma-q.com/t/system-requirements/48 "2018-07-09T17:22:47Z")
System requirements Windows: Windows 10 (Pro recommended) for UD512, M1, S1 & S3. Windows 10 Pro for I3 & L5. Windows OS prior to Windows 10 are not supported. Intel® processor i3 (i5 or better recommended). 4GB of… --- ## [How to ensure you receive our news, software and marketing emails](https://vistaforum.chroma-q.com/t/how-to-ensure-you-receive-our-news-software-and-marketing-emails/184)
**Author:** [@jack.moorhouse](https://vistaforum.chroma-q.com/u/jack.moorhouse)\ **Replies:** 0\ **Last updated:** [July 18, 2018, 1:29pm UTC](https://vistaforum.chroma-q.com/t/how-to-ensure-you-receive-our-news-software-and-marketing-emails/184 "2018-07-18T13:29:50Z")
For those users who are struggling to receive our news and software emails. Please ensure you have news@chroma-q.gv-c.com added to your email allowed list. --- ## [FAQ - Vista by Chroma-Q](https://vistaforum.chroma-q.com/t/faq-vista-by-chroma-q/52)
**Author:** [@VistaSupport](https://vistaforum.chroma-q.com/u/VistaSupport)\ **Replies:** 0\ **Last updated:** [July 10, 2018, 11:14am UTC](https://vistaforum.chroma-q.com/t/faq-vista-by-chroma-q/52 "2018-07-10T11:14:31Z")
FAQ - Vista by Chroma-Q What happened with Jands Vista? On June 5th 2018, Chroma-Q acquired the Jands Vista lighting & media control system. Is Chroma-Q also taking over the software development? Yes, the software de… --- ## [FAQ - Vista Software / Hardware](https://vistaforum.chroma-q.com/t/faq-vista-software-hardware/53)
**Author:** [@VistaSupport](https://vistaforum.chroma-q.com/u/VistaSupport)\ **Replies:** 0\ **Last updated:** [July 10, 2018, 11:17am UTC](https://vistaforum.chroma-q.com/t/faq-vista-software-hardware/53 "2018-07-10T11:17:44Z")
FAQ - Vista Software / Hardware Will existing Jands hardware work with Vista 3? The following items are compatible with Vista 3: UD512, M1, S1, S3, I3s\*, L5s\*\*. \*Manufactured after January 2013 (serial numbers post A… --- ## [About the Technical support and Library category](https://vistaforum.chroma-q.com/t/about-the-technical-support-and-library-category/46)
**Author:** [@VistaSupport](https://vistaforum.chroma-q.com/u/VistaSupport)\ **Replies:** 0\ **Last updated:** [July 9, 2018, 5:15pm UTC](https://vistaforum.chroma-q.com/t/about-the-technical-support-and-library-category/46 "2018-07-09T17:15:27Z")
Information about technical support and fixture library